Level-Up Your Business with Right Strategies & Systems - Terry Ogburn

Have you ever looked at a successful business owner and wondered about the secret of their business success? Everyone has their own success journey, but the right system & strategies are definitely a common factor for every successful business. And it is the right systems and strategies that help every business navigate through challenging times and scale up. Scaling up your business is challenging, but your systems and processes can make it much easier. In this episode, Terry Ogburn shares some strategies to help you take your business to the next level.

Snapshot of the Key Points from the Episode:

• Terry talks about the importance of Customer Service - Why you should treat your customers as your boss? What strategies Terry has implemented in the company that is giving him repeat business for years.
• Some of the mistakes most businesses make in customer service.
• Terry shares the 8 Core Beliefs that every business should follow.
• The importance of building proper Systems & Structures - Why is it essential for your business? What are some of the mistakes most companies make that affect their growth?
• Terry shares four important things for achieving success in anything you do.

About Terry:

Terry Ogburn is the owner of Ogburn’s Business Solutions. He has developed a Business Development Process that helps Entrepreneurs and Business Owners learn the importance of Working On Your Business Instead of being caught up in the day-to-day grind. His unique system and personal devotion to the development of others has contributed to the success of hundreds of small to large business ventures. Terry began his business career in 1979 when he invested his last $118.42 to start an air conditioning service business. At that time, he had no car or truck, but he did have the knowledge and ability to build relationships. 10 years later he developed his own business success program based on his experience and the teachings of his favorite business books. Terry successfully sold his air conditioning service business and was later asked to join UniGlobe Active Travel as a Director of Operations to boost individual store performance. Within months, he took the store to a $2.5 million dollar Travel Agency. He then took the program national to improve performance organization wide. In 1994 he became a founding team member of EXA Travel International and took on the role of Director of Training & Development and within two years the company grew to 11 regional offices, with over 2000 franchisees and went public in late 1996.

How to Connect with Terry Ogburn:

Website - https://terryogburn.com/ LinkedIn - https://www.linkedin.com/in/terryogburn

About the Host:

Ann Carden is a highly sought-after Expert Business Growth Consultant, Marketing Strategist, three-time published Author, and a #1 Bestselling Author, and Professional Speaker for small businesses and entrepreneurs. With more than forty-one years of business experience and coaching and consulting hundreds of coaches, entrepreneur’s and owners in more than forty different industries to more success, Ann knows what it takes to succeed in all areas of business. After spending thirteen years in corporate business management, Ann started her journey as an entrepreneur building businesses for herself for twenty-nine years. Her first business started out of financial hardship and Ann was able to propel that business into the international market (before the internet.) After selling that business, she went on to start and build five more businesses to succeed. She has sold those businesses and today has a passion for helping small business owners and entrepreneurs build their success. She has been featured on the affiliates of ABC, NBC, CW, and FOX, among many other media outlets. Her articles have been published on Small Business Trendsetters and Business Innovators Magazine, and she has been a featured guest on multiple podcast shows such as; “Business Innovators Radio” podcast which can be heard at: BusinessInnovatorsRadio.com/Ann-Carden. She was also chosen as one of the top coaches in the world by Six-Figure Coach Magazine. Through the years Ann has educated thousands of professionals through speaking, workshops, seminars, and online platforms as a Speaker.

How to Connect with Ann Carden:

Website: https://anncardencoaching.com Linkedin: http://www.linkedin.com/in/business-consultant-coach Youtube: https://www.youtube.com/anncarden Facebook: www.facebook.com/Ann-Carden-A-Carden-Inc-110882230558068

(0:00) Introduction to the podcast and guest Terry Ogburn (1:13) Terry Ogburn's business journey and philosophy (8:03) Terry's experience in corporate turnarounds and importance of customer service (12:20) The role of operations manual, action steps, and job descriptions in business (14:24) Evaluating productivity and the importance of a checklist in business (16:23) The role of policy, procedures manual, and target marketing in business (18:11) The concept of a turnkey business and its benefits (20:13) Franchise concepts, FTC rules and the value of diverse strategies in business (25:39) Key factors to success and the power of visualization (29:02) Adapting businesses during challenging times and being proactive (32:45) Training announcement on scaling businesses and attracting premium clients